文件清单 22 项

• desktop.ini
• 某客户问题管理流程指南 v1.0.doc
• 某客户配置管理流程指南 v1.0.doc
• 某客户变更管理流程指南 v1.0.doc
• 某客户事件管理流程指南 v1.0.doc
• ManageEngine_ServiceDesk_Plus.exe
• ITIL V3 Foundation模拟考试.pdf
• EX0-101V3.pdf
• ITIL_V3_5_SERVICE_IMPROVEMENT.pdf

展开全部 22 项

• ITIL_V3_4_SERVICE_OPERATION.pdf
• ITIL_V3_3_SERVICE_TRANSITION.pdf
• ITIL_V3_2_SERVICE_DESIGN.pdf
• ITIL_V3_1_SERVICE_STRATEGY.pdf
• ITIL_v2.2001_TSO_Service_Delivery_v2.2.rar
• ITIL_v2.2000_TSO_Service_Support_v2.2.zip
• ISO20000-2中文版.pdf
• ISO20000-1中文版.pdf
• 白皮书 - 基于ITIL的IT帮助台.pdf
• AdventNet综合解决方案.pdf
• AdventNet_ManageEngine_ServiceDeskPlus_5_Help_UserGuide.pdf
• AdventNet_ManageEngine_ServiceDeskPlus_5_Help_AdminGuide.pdf
• AdventNet ManageEngine ServiceDesk Plus产品介绍.pdf